Where to ask for Refund? How soon shall I get my money back?
Paid through PayPal: You can contact us by Livechat or E-mail,We refund your payment upon your request IN NO TIME. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes.
Paid through IPS: Your shoud contact us by Live Chat or Phone.
Do I need to register for an membership account on your website to place my order?
Yes, You need to register for a membership account first at Usfine for security reasons.that you can place order.
Does Usfine support price matching?
Sorry, we don't support price matching. Our price depends on the demand and supply in this market. We have been attempting to lower our price once and again to keep a competitive edge. If you find that our price is outrageous at this point, you may like to check back later.
Payment Questions
Why do I have to enter my credit card number when paying via Paypal?
The buyer would be asked to enter the credit card number initially if it is not a confirmed shipping address providing to complete the transaction. It actually could be a number of reasons Paypal will need to look at the buyer account or payment attempt to verify the reason. You may contact Paypal and they will be more than happy to explain this in detail for you.
What's the IPS Payment(VISA / MasterCard / JCB)?
IPS Payment is the world’s leading provider of information on global issues, supporting payment direct from VISA / MasterCard / JCB. When you purchase on USFINE, you may provide your credit card number and period of validity on the paying page. The IPS sever well known by installing SSL Certificate of VerSign which is the global famous Security Provider, using Https protocol while the client browser sending CGI requirement. All results from https and web sever feedback will use SSL encrypting so that IPS system may provide the best guarantee to ensure you do safety business. You should never worry about your credit card and personal information will be revealed while you using IPS payment system! Just purchase for fun!
Do you accept debit cards?
If the debit or checking card has a holographic logo on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.
How do I pay with my credit card without using PayPal?
We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available.
When i choose IPS Payment,Why can’t my card pay normally?
If your VISA, MASTER, the JCB card in hand is effective, the main reason is that you have not done the 3D verification. The so-called 3d verification is free service provided by the credit card company to guarantee the secure online shopping for customers. You may directly request your sending card bank to add this kind of service by telephone. In terms of VISA card, this service is called verified by visa service, and in terms of MasterCard it is called MasterCard secure code service and J/Secure service in terms of JCB card. Actually this will provides you with one secure code to guarantee your personally use of this card, and to avoid the occurrence of fraud.
When i choose IPS Payment,How to make the secure verification for my payment card?
You can apply for the secure payment verification on line.
The user holding the VISA card may directly enter http://www.visa.com/globalgateway/gg_selectcountry.html?retcountry=1 page to choose your national page to carry on the application. Usually enter the personal option and then choose visa security service. Then application is allowed on line. Certainly you can also use search engine, for instance fill visacard and English name of your coyntry at www.google.com and carrie on a fast search, then carrieon visa security search in our country visacard search engine page. The English customer may directly enter the http://www.visaeurope.com/iusevisa/uk.html page to apply, the American customer may directly enter the https://usa.visa.com/personal/security/vbv/index.html page to apply while the Canadian customer may directly enter the http://www.visa.ca/verified/card_howto.cfm page
The MASTER card usercan directly enter http://www.mastercard.com/us/index.html to choose the corresponding country to carry on this application in the page of your nation. Usuallychoose the mastercard secure code service option in cardholder service. Certainly you can also use search engine. For instance, fill in mastercard and your nation’s English name in www.google.com to carry on the fast search, then directly seeks secure code or safe shopping online in national mastercard search page.
How long does it take for me to get the gold after I have made the payment?
Most orders will be delivered in 15-45 minutes. Some orders may require extra verification which might cause a delay. If we need extra information from you, we will ask. If you have not heard from us within 2 hours of the time you placed your order, please write to us. We have staff processing orders 24 hours a day, 7 days a week. For payments other than Paypal / Credit cards, we will only process your orders when payment clears.
I check and confirm your stock before placing my order, but after long times you guys also say out of stock when processing my order?
We are extremely sorry about the awful situation and let's say this is really a rare scenario though it may sometimes happen. It might be the case that, as luck would have it, other customers move our stock just minutes or even seconds before you pay the order since our inventory fluctuates drastically as we do process tons of orders on a minute basis. In such an unfortunate case, we will compensate your troubles and losses by offering you another 5% more Game Gold on top of your existing out-of-stock order! More than 10% bonus in total!So you should contact us and tell us your order ID,then we will try best to help you.
Why do you guys refund my Gold order without my permission?
We manually refund out-of-stock order that could not be filled within 20 days if the order was paid through PayPal.
Where do i add my information s when i place my order of powerleveling and what informations should be included?
You can add your information in the comment from, and the informations include account/password/character name/country/ream. IF you have any other requirements, please leave them in the comments form, we will try best to meet all your demands.
What information should I include with my payment?
You must include your character's name, server and faction to avoid unnecessary delays. Cause we will be unable to deliver gold without your character’s name.
How are you going to transfer the gold I bought to my character?
Gold you ordered will be transfered to your character via in-game mailing system. Gold will arrive at your mailbox almost instantly .
